Seven minutes and forty eight seconds. That’s the amount of time I’ve been placed on hold so far with a major Manufacturer / Distributor of networking products. I bought an Ethernet usb print server and for some reason my ibook, ( running 10.4.7 OSX ), is having a hard time configuring with this product. No music in the background, no way to leave a voice message for customer support, and no menu selection that would allow me to exit out of here.

All I know is that my problem better be solved by the time I end this, now, eighteen minute fiasco. Hold on. Someone is finally answering. Ok, 4 minute Q&A just took place. 26 minutes and counting. Oh my !!!!!!!!!!!!!!!!!!!!!! Disconnected.

Calm down. Ok, how do we avoid having to maneuver through that jungle again with out entering cardiac arrest?!!! Hmmmm…I know…Let’s try their website….Found it…..I’m emailing thier support right now :
“Unbelievable! I just wasted 27 minutes of my time with a c-support rep only to have her pretend like their was a bad connection as an excuse to disconnect the line. I’d like to receive a call in the next 5 minutes at 555-555-5555. I can only hope that your support at the email level rivals that of the experienced I just had.”

Five minutes is up. Look at how wonderful they claim to be. My product review of the D-Link DP-301-U and D-Link Corporation is…..TADAAA!!! All thumbs down. Worse customer service experience ever. Last, but not least…..I’ll probably never purchase from this company again. They say that the first impression is everything. They are right.What have you learned from this experience?